Greg Strong – June 18, 2013 at 03:39PM

How NOT to handle a customer suggesting that, even though you did provide the option of a return call, having them wait on hold more than 40 minutes is not a good idea:

“Well, if you know anyone in eastern Wisconsin that needs a job, send them to me.”

via tumblr http://gregoryhstrong.tumblr.com/post/53297466687

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